Frequently Asked Questions

No — the holes do not reduce effectiveness. The Glow Mask is intentionally designed to float ~3 mm off the skin, which allows you to apply serums and skincare underneath without smudging or creating pressure. This floating design ensures even, consistent, high-quality LED light exposure across your entire face while keeping your skincare intact.

Yes! LED light therapy is gentle and safe for all skin types, including sensitive and rosacea-prone skin. The wavelengths used are non-invasive and do not cause UV damage.

Absolutely. For best results, we recommend 10–20 minutes per day, consistently. LED therapy works through cumulative benefits.

Yes — the floating design (3 mm from the skin) allows you to apply serums, oils, or moisturizers beforehand without smudging or sticking to the mask.

All orders are processed within 2–4 business days. Standard shipping delivery window is 5–7 business days after your order is processed. Expedited options may be available at checkout.

Standard shipping takes 3-5 business days.

We currently ship within the United States. International shipping may become available as we grow.

As soon as your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking to update.

If your package is lost, stolen, or arrives damaged, email us at contact@maketheglowup.com with your order number and photos (if applicable). We'll guide you through next steps and advocate on your behalf with the carrier.

To qualify for a return or replacement, you must contact us within 30 days of delivery. The item must be unused, sealed, and in its original packaging. Returns must be authorized by our customer service team before being sent back.

Because our products are personal care and wellness items, we must follow strict health and safety standards. Items that have been opened, used, or altered in any way are not eligible for return for sanitary and safety reasons.

Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.

Our products are designed to simplify wellness while activating deeper layers of transformation. We combine botanicals, homeopathy, and energetics to support your skin, nervous system, and emotional body — the places where real change begins.

Yes, our products are formulated with clean, intentional ingredients suitable for all skin types, including sensitive skin. We avoid toxins, fillers, and harsh chemicals.

Spray 2 sprays, 2–3 times daily. The Glow Code is a frequency-infused formula designed to support emotional clarity, balance, and energetic alignment.

Use 2–3x per week for the first month for general detox, or daily for deeper lymphatic flow and energetic release. After the first month, you may move to 1x week for maintenance.